FAQ

FREQUENTLY ASKING QUENTIONS

 

How much time will it take to receive my order?

Depending on the orders we have in queue, the country you want the order to be shipped and the shipping method you choose, It can take up to 15-30 days (3-5 weeks approx) for you to receive your order as we ship from our international warehouse, your expected time of delivery will be informed to you on the shipping method page on our checkout page.

How can I make return and exchange transactions? How many in days can I return and exchange?

Our period of return and exchange is fifteen (15) days. If you wanted to return or exchange your product, you can contact us by e-mail.

Can I change the order adress?

By default, the last used shopping address will be saved into to your Charming Diary account. When you are checking out your order, the default shopping address will be displayed and you have the option to amend it if you need to.

How can I pay with Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to charming-diary.myshopify.com system for your order.

It's fast, easy & secure.

Which payment methods are available?

At the moment, we only accept Credit/Debit cards and Paypal payments.

How can I make return and exchange transactions? How many in days can I return and exchange?

Our period of return and exchange is fifteen (15) days. If you wanted to return or exchange your product, you can contact us by e-mail.